Cancellation and Refund Policy for Hospital at Homes

At Hospital at Homes, we strive to provide the highest quality of healthcare services in the comfort of your home. We understand that sometimes plans may change. This Cancellation and Refund Policy outlines the process and conditions under which cancellations and refunds are handled.

By booking our services, you agree to the terms outlined in this policy. Please review this policy carefully.

1. Cancellation Policy

1.1 Appointment Cancellation by You

• You can cancel or reschedule an appointment with at least 24 hours’ notice prior to the scheduled appointment time without incurring any cancellation charges.

• If you cancel or reschedule an appointment less than 24 hours before the scheduled appointment, a cancellation fee of [insert amount or percentage] will apply to cover administrative and logistical costs.

• If the service is related to an emergency or urgent care that was pre-booked, we may provide flexibility on the cancellation, depending on the specific circumstances.

1.2 Cancellation by Us

• In the rare event that we need to cancel or reschedule an appointment due to unavoidable circumstances (e.g., medical emergencies, staffing issues, etc.), we will notify you as soon as possible and reschedule the appointment at a convenient time for you.

• If we are unable to reschedule the service or if it is no longer required, you will be provided with a full refund (if applicable).

2. Refund Policy

2.1 Refunds for Cancellations

• Refunds for Services Not Provided: If you cancel an appointment more than 24 hours before the scheduled time, and no service has been rendered, you will receive a full refund of any payments made for that service.

• Refunds for Services Partially Rendered: If a service has been started but is incomplete due to no fault of our own (for example, if you cancel the service in the middle of the appointment), a partial refund may be issued based on the proportion of the service completed. In such cases, you will be informed of the amount to be refunded.

2.2 Refund Process

• Refunds will be processed to the original method of payment within 7-10 business days after approval of the refund request.

• If the payment was made through a third-party platform or external service, the refund process may be subject to the policies and timelines of the payment provider.

2.3 Non-Refundable Services

• Certain services, especially pre-paid packages or services provided in emergency situations, may be non-refundable. These will be clearly communicated to you during the booking process.

• Any promotional services, discounts, or special offers may be subject to specific cancellation and refund rules, which will be communicated to you at the time of booking.

3. How to Cancel or Request a Refund

3.1 To Cancel an Appointment

• To cancel or reschedule an appointment, please contact our customer support team at 8977739283 or email us at info@hospitalathomes.in at least 24 hours before your scheduled appointment.

• You can also use the “Cancel Appointment” feature on our website (if available).

3.2 To Request a Refund

• To request a refund, please contact us via email at info@hospitalathomes.in with the following details:

  • Full Name

  • Appointment/Service ID

  • Date and Time of Appointment

  • Reason for Cancellation or Refund Request

  • Payment Details (if applicable)

• We will review your request and process the refund according to the terms outlined in this policy.

4. Service Limitations and Disclaimers

• While we make every effort to ensure that our services are delivered as scheduled, we are not responsible for delays or cancellations caused by factors beyond our control, such as natural disasters, transportation disruptions, or other emergencies.

• Refunds are limited to the services rendered and will not cover any other incidental costs or expenses incurred as a result of cancellation.

5. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact us:

Mallampalli Medical and Home Health Care Services
Brand Name: Hospital at Homes
Phone: 8977739283
Email: info@hospitalathomes.in

We appreciate your understanding and cooperation. At Hospital at Homes, we are committed to providing quality healthcare services while ensuring a smooth and hassle-free experience for you.