Privacy Policy for Hospital at Homes

Introduction

Hospital at Homes (referred to as “we,” “us,” or “our”) values and respects your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights concerning your data when you use our services, including but not limited to our website, mobile applications, and any related services (collectively referred to as “Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect several types of personal information to provide you with our healthcare services:

• Personal Identification Information: This may include your name, address, phone number, email address, date of birth, and gender.

• Health Information: As a healthcare provider, we may collect sensitive personal health data such as medical history, diagnoses, medications, and treatment plans.

• Payment Information: We collect payment details, including credit/debit card information, billing address, and transaction history, when you make payments for services.

• Usage Data: We may collect information about how you use our website and services, including IP addresses, device information, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our healthcare services.

• To contact you for appointment scheduling, reminders, and follow-up care.

• To respond to your inquiries or requests made via email or phone.

• To process payments for services rendered.

• To comply with legal and regulatory obligations.

• To personalize your experience and provide you with tailored healthcare support.

• To ensure the safety, security, and effectiveness of our services.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Healthcare Providers: We may share your health information with doctors, nurses, or other medical professionals involved in your care.

• Service Providers: We may use third-party service providers for payment processing, IT support, and other business operations. These providers are required to handle your information in compliance with this Privacy Policy.

• Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests (such as subpoenas, court orders, or government investigations).

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

• Access and Update Your Information: You may request access to, or correction of, the personal information we hold about you.

• Request Deletion: You may request that we delete your personal data, subject to legal or contractual obligations.

• Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@hospitalathomes.in.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer required, we will securely delete or anonymize it.

7. Third-Party Links

Our website and services may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We recommend that you review the privacy policies of any external sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such data as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and the “Effective Date” at the top of this policy will be updated.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Mallampalli Medical and Home Health Care Services
Brand Name: Hospital at Homes
Phone: 8977739283
Email: info@hospitalathomes.in

This Privacy Policy is designed to ensure transparency and build trust with our valued patients. We are committed to maintaining the privacy and security of your personal and medical information.