Shipping and Delivery Policy for Hospital at Homes

At Hospital at Homes, we are committed to ensuring that your healthcare needs are met in a timely and efficient manner. This Shipping and Delivery Policy explains how we handle the delivery of healthcare products, equipment, and services associated with our home healthcare offerings.

By using our services, you agree to the terms outlined in this policy. Please review it carefully.

1. Delivery of Healthcare Equipment and Products

1.1 Products We Deliver

• We deliver a wide range of healthcare products, including medical equipment, supplies, and consumables required for your home healthcare services. This may include items like oxygen cylinders, blood pressure monitors, nebulizers, and other related medical devices.

• In some cases, we may also provide delivery for prescription medications (if applicable), subject to applicable legal and regulatory conditions.

1.2 Delivery Timeframes

• Standard Delivery: All healthcare products and equipment will be delivered within 2-5 business days after the order is placed, depending on your location and product availability.

• Emergency or Urgent Deliveries: In cases where urgent care equipment is required, we aim to deliver these items within 24-48 hours based on availability and location.

• For services requiring specific medical equipment or specialized products, the delivery timeframe may be discussed during the booking process.

1.3 Delivery Charges

• Delivery charges will depend on the product, service location, and urgency of the delivery. Standard delivery charges are applicable for orders within normal delivery zones.

• For urgent or emergency deliveries, additional charges may apply, which will be communicated to you at the time of booking.

1.4 Delivery Locations

• We offer delivery services to most locations within our operational area. Please confirm your location when making an order, as there may be areas where we are unable to deliver, or where additional charges may apply.

• If we are unable to deliver to your location, we will inform you promptly and offer alternative solutions.

2. Delivery of Home Healthcare Services

2.1 Service Delivery Process

• For services such as home doctor visits, nursing care, physiotherapy, and other medical services, our team will arrive at your specified location on the scheduled appointment date and time.

• A confirmation call or message will be made 24 hours prior to your scheduled service to ensure that the timing is still convenient for you.

2.2 Changes to Scheduled Appointments

• If you need to reschedule or cancel a home healthcare appointment, please notify us at least 24 hours in advance to avoid service disruption. Cancellations or changes made less than 24 hours before the scheduled time may incur additional fees.

• In case of emergency services, we will try to accommodate your needs as quickly as possible.

3. Tracking Your Delivery

• For product deliveries, we may provide tracking details via email or SMS, so you can monitor the progress of your order.

• For home healthcare service appointments, you will be informed of your healthcare professional’s estimated arrival time.

4. Delivery Issues

4.1 Damaged or Defective Products

• In the event that a product is delivered damaged or is defective, please contact us within 24 hours of receiving the product. We will arrange for a return or replacement of the item at no additional cost to you.

• Please retain the original packaging, as it may be necessary to facilitate the return or exchange process.

4.2 Missing or Incorrect Items

• If the wrong product or a part of your order is missing, please notify us immediately by calling 8977739283 or emailing info@hospitalathomes.in. We will rectify the issue and send the correct items at the earliest.

4.3 Service-Related Issues

• If there are any issues with your scheduled home healthcare services, such as a delay in arrival or missing services, please contact us immediately. We will work to resolve the issue promptly and reschedule or arrange for any necessary changes.

5. Service and Product Refunds

• If a product or service is not delivered as expected, you may be eligible for a refund or a replacement, as per our Refund Policy.

• If your healthcare professional is unable to provide the service as scheduled, we will reschedule the service or refund the service fees as applicable.

6. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, or if you need assistance with any delivery-related issues, please feel free to contact us:

Mallampalli Medical and Home Health Care Services
Brand Name: Hospital at Homes
Phone: 8977739283
Email: info@hospitalathomes.in

At Hospital at Homes, we are committed to delivering quality healthcare services and products right to your doorstep. We ensure the highest standards of service and strive to make your experience as smooth and convenient as possible. Thank you for trusting us with your healthcare needs.